FAQs

Get Informed

We strive for transparency and honesty in all of our customer relationships, and we seek to provide that through our FAQ section. We know how often questions can come up and we’re ready to answer all of them. If there’s something we missed, please reach out us and will be happy to help.

Contact

Do you accept returns?

Still need answers? Please get in touch and we’ll get back to you as soon as possible.

At this time, due to COVID all sales are final. Stay in touch and we will update on our return policy

We will replace items due to damage only. The process for replacement are the following:

*Items must be damaged, broken and unable to be used for the purpose intended for.

*email a photo of damaged items.

*must be reported within 3 business days via email after received.

*Shipping and Tracking number must be submitted in your email notification.

What’s the minimum order amount?

There is no limit on how much you would like to order. We want you to try our soaps whether it's for yourself, a friend or gift giving. We offer bulk orders at wholesale prices to our small businesses. You want the best and best is only what you'll get from Smoky Mountain Soaps 23.